Returns & Refunds
The KidPix platform operates a marketplace model, so the Delivery & Returns policy is set by each individual partner brand/ boutique. Below are policy guidelines for all partner brands & boutiques.
What is your returns policy?
We hope that you love your purchase, but understand that sometimes things just aren’t quite right. Our returns policy means you have 14 days from receipt of the product to return the product directly to the partner brand or boutique for a refund.
If your product is damaged, faulty, or you have received an incorrect product, KidPix will refund the delivery cost of sending the product back to the partner brand or boutique. If you are returning a product for any other reason (e.g. it is different to expected or doesn’t fit), we are unable to cover the cost of the return.
Some products are excluded from this policy as described below.
Do you offer free returns?
KidPix operates a marketplace model so items are shipped to you directly by our partner brands and boutiques. This means that returns policy is set by the brand you are buying from. Please check Returns Policy on the product page of the item you are interested in buying.
Items sold to you directly by us through KidPix’s own boutique (and clearly marked as such) include free returns. To make a return fill out a returns form, put all returns inside a free envelope and attach the pre-paid postal sticker. Drop your items off at your local post office.
I would like to return my product, what do I need to do?
To return your products please contact us directly by emailing firstname.lastname@example.org and enter RETURNS in the subject line to make sure your returns are processed accordingly. Please note, your request to return a product must be submitted within 7 days of receiving your order.
We will ask you to fill in a returns form and post the items back directly to the partner brand or boutique. Please ensure that returned products are sent in their original packaging in perfect unused condition.
Upon receipt of the returned product(s), the boutique will let us know to refund your payment to your original payment method. You should receive your refund within 15 working days of the boutique notifying us. We will contact you if there is an issue with your return.
What products cannot be returned?
Unless faulty, we are unable to accept returns of perishable products, personal products sold with a hygiene seal where that seal has been broken, underwear, swimwear, products made to order, or any product that has been used, returned without original packaging or is returned in an unsaleable condition. Faulty items must be returned in their original packaging.
Can I return a product for an exchange instead of a refund?
If you wish to exchange a product, please return your item by following the standard returns procedure and place a new order for your replacement item through our website.
Have you received my returns?
As soon as your returned products have been received by the partner brand or boutique, we will be notified of the return. We will then contact you by email to let you know that your return has been received and your refund has been processed. Please allow up to 15 working days for the refund to be processed by your payment provider.