KidPix platform operates a marketplace model. Therefore Delivery & Returns policy will be set by the boutique you are buying from.
Below are guidelines that apply to all KidPix partner brands & boutiques. For specific details check the policy with the boutique you are buying from. These can be found on the left handside of the product page.
What is your returns policy?
We hope that you love your purchase, but understand that sometimes things just aren’t quite right. Our returns policy means you have 14 days from receipt of the product to return the product directly to the Partner brand or boutique for a refund.
If your product is damaged, faulty, or you have received an incorrect product, KidPix will refund the delivery cost of sending the product back to the Partner brand or boutique. If you are returning a product for any other reason (e.g. it is different to expected or doesn’t fit), we are unable to cover the cost of return.
Some products are excluded from this policy as described below.
I would like to return my product, what do I need to do?
To return your products please contact us directly by emailing firstname.lastname@example.org and enter RETURNS in the subject line to make sure your returns are processed accordingly. Please note, your request to return a product must be submitted within 7 days of receiving your order.
We will ask you to fill in a Returns form and post the items back directly to the Partner brand/ boutique. Please ensure returned products are sent and received in their original packaging and in a re-sellable condition.
On receipt of the returned product, the boutique will let us know to refund your payment to your original payment method. You should receive your refund within 15 working days of the boutique notifying us. We will contact you if there is an issue with your return.
What products cannot be returned?
Unless faulty, we are unable to accept returns of perishable products, personal products sold with a hygiene seal where that seal has been broken, underwear, swimwear, products made to order, or any product that has been used, returned without original packaging or is returned in an unsaleable condition. Faulty items must be returned in their original packaging.
Can I return a product for an exchange instead of a refund?
If you wish to exchange a product, please return your item by following the standard returns procedure and place a new order for your replacement item through our website.
Have you received my returns?
As soon as your returned products have been received by the Partner brand or boutique, we will be notified of the return. We will then contact you by email to let you know that your return has been received and your refund has been processed. Please allow up to 15 working days for the refund to be processed by your payment provider.
If you would like to know exactly when your return is received by the boutique we would advise sending your returns by a tracked service.
When will my refund come through?
Once we have confirmed the refund has been processed please allow up to 15 working days for the funds to be received back into your payment account.
I have further questions on your Returns policy
If you have any questions on our Returns policy which have not been answered above, please get in touch with one of our lovely team at email@example.com.