header
menu

FAQ

FAQ

What is KidPix?

KidPix solves problems associated with high-street & online shopping. We do the searching for you, so you can spend more time with your family!

KidPix aims to make shopping for the little ones simple, fun and personal. We strive to promote independent designers and support an awesome charity along the way- every time you shop with us & make a donation to our charity partner KIDS, UK based disabled children’s charity, we match your donation!

KidPix offers a complimentary personal shopping service for babies (0 to 12 months) and children (1 to 5 years). We combine the luxury of personal styling with the convenience of home shopping. All you have to do is simply take our short style quiz and let us know your budget. Our team of stylists will then choose items based on your selections and send you a KidPix box filled with beautiful clothing. You only pay for what you love and return the rest to us for free. You really have nothing to loose so give it a try!

  1. Take our 2 minute Style Quiz – tell us about your child’s clothing size, age, personality, likes and dislikes. 
  2. Unwrap your KidPix box – discovering what our personal stylists have selected for you. We work with leading designers from across the globe, selecting only the highest quality pieces that will not only look beautiful in pictures but are also practical and durable for playgrounds. 
  3. Select and support – keep the items you love and return the rest for FREE! With every KidPix box purchased, you will have an option to make a donation to support a disabled child in the UK via our charity partner KIDS . KidPix will match every donation so that your contribution will make an even bigger difference. 

A KidPix box is tailored to suit your lifestyle and budget. You will select your budget range when you complete the initial style quiz. We take a £20 styling fee upon purchase of the subscription / one-off box – this will be used as credit towards the cost of the items you choose to keep. Once you receive your KidPix box, log into your KidPix account, notify us of the items you want to keep and you’ll be charged for those pieces only (minus the £20 styling fee). Return any unwanted clothing to us within 3 working days of receipt.  

Note that the £20 styling fee is non-refundable if you decide to return the entire KidPix box.  

Inside each KidPix box (1-5Y) and Baby Pix (0-12M) you will find 4 – 8 items specifically selected for your child by our expert stylists. We have two main looks Classic and Contemporary, select your preference or enjoy a mix of both. 

The Classic Collection is inspired by traditional, timeless British fashion – think Prince George and Princess Charlotte in terms of style icons – chic, clean lines, classic colour combinations, often with a fun modern twist.

The Contemporary Collection offers unique and quirky clothing that is adventurous and fun– think North West and Flynn Bloom in terms of style icons. Expect bright colours, unusual patterns and bold statements. We may add an occasional unisex item, let us know if you’ve spotted it!

No, delivery within the UK is on us. Royal Mail will be looking after your KidPix box while it is on it’s way to you. Our personal shopping service is currently unavailable outside the UK.

Returns are also FREE.

To make a return, log into your account and complete checkout. Once you’ve completed the online checkout, fill out the Returns and Exchanges Form, pop your items into an envelope (included in every KidPix box), attach a pre-paid returns sticker and drop your returns into your local Post Office up to 3 days after delivery. For example, if your items arrive on Monday, make sure you post them no later than Thursday to avoid charges.

We are only able to accept unworn, undamaged items with the labels fully attached as returns. If the item(s) is/are returned to us in unsatisfactory condition you will be charged the full price of the item(s).

Returns should be posted back to us within 3 working days of receipt. For example, if your shipment arrives on Monday, we ask that you drop your returns at the Post Office by Thursday. To make a return, login into your KidPix account and follow the simple instructions. If your returns aren’t postmarked accordingly, we’ll assume you’re keeping all items and charge your card for the entire shipment. 

You can exchange any item for FREE. Let us know what size you need up to 3 days after delivery. Return the item to us and we will send you the correct size without charge.

Please note you need to pre-pay for items you wish to exchange for a different size.

A £20 styling fee will be charged to your card when you order your KidPix box. Once your KidPix box has been delivered, you will have 3 days to decide which items you want to keep – simply log into your KidPix account and let us know. The £20 styling fee will be used as credit towards the purchase of items inside the KidPix box. Prices of individual items will be included in the box and in your KidPix account. If we do not hear from you within 3 days, we will assume that you love everything and you will be charged for the entire shipment.

Once your KidPix box has been delivered, you have 3 days to decide which items you would like to keep or return. Use your free return envelope and a pre-paid postal sticker included in each shipment to send back any unworn item(s) within 3 working days. Complete the checkout process by logging into your KidPix account and select the items you wish to keep or return. Complete the Exchanges & Returns document and drop of your return at your nearest Post Office. You will only be charged for the items you choose to keep.

If we do not hear from you within 3 days of delivery, we trust that you love everything and you will be charged for the entire shipment.

We cannot accept returns or exchanges after 3 working days. Any items received after this time will be shipped back to you. A £10 processing and shipping charge will apply. Should you need additional time (e.g. if you are away on holiday when your shipment arrives), please contact our Customer Service team – support@kidpix.uk within 3 days of delivery.

We’re sorry you were disappointed with our selections and we hope to do better next time. Please log into your account to provide feedback on why you were not satisfied, the information you give will help us enhance your next KidPix experience. Note that if you return the entire contents of your KidPix box the £20 styling fee is not refundable.

Absolutely – the more the merrier! Once you create your KidPix account, you’ll be able to register multiple children. Each child will receive their own personal KidPix box.

Yes! KidPix has many gift options that are perfect for birthday presents, baby showers and many other special occasions! Visit our Gift Card page or email contact@kidpix.uk for any special requests.

KidPix is proud to have partnered with KIDS, a leading children’s disability charity supporting more than 15,500 families throughout the country. Established in 1970, their focus is on empowering disabled children to develop their abilities and skills to help them fulfil their potential. KIDS create opportunities for the children to take part in positive play, learning, leisure, employment training and social activities.

Our partnership with KIDS will help them offer disabled children access to a wide range of activities including swimming, dancing, zoo trips, and concerts – to name only a few examples.

Help us bring smiles to the faces of disabled children by matching Kidpix’s £5 per box donation at checkout!

When you purchase an item on our website, at checkout you’ll be prompted to make an optional donation to support a disabled child in the UK. KidPix will match every donation so that for every item sold we raise more money for our charity parter KIDS.