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FAQ

FAQ

What is KidPix?

KidPix solves problems associated with high-street & online shopping. We do the searching for you, so you can spend more time with your family!

KidPix aims to make shopping for the little ones simple, fun and personal. We strive to promote independent designers and support an awesome charity along the way- for every KidPix box sold, we donate £10 to KIDS, a UK based disabled children’s charity.

KidPix box is a personal shopping service for babies (0 to 12 months) and children (1 to 5 years). We combine the luxury of personal styling with the convenience of home shopping. All you have to do is simply take our short style quiz and let us know your budget. Our team of stylists will then choose items based on your selections and send you a Pix box filled with beautiful clothing. You only pay for what you love and return the rest to us for free.

  1. Take our 2 minute Style Quiz – tell us about your child’s clothing size, age, personality, likes and dislikes. 
  2. Unwrap your Pix – discovering what our personal stylists have selected for you. We work with leading designers from across the globe, selecting only the highest quality pieces that will not only look beautiful in pictures but are also practical and durable for playgrounds. 
  3. Select and support – keep the items you love and return the rest for FREE! With every Pix purchased, you will have an option to make a donation to support a disabled child in the UK via our charity partner KIDS . KidPix will match every donation so that your contribution will make an even bigger difference. 

A Pix box is tailored to suit your lifestyle and budget. You will select your budget range when you complete the initial style quiz. We take a £20 styling fee upon purchase of the subscription / one-off box – this will be used as credit towards the cost of the items you choose to keep. Once you receive your Pix box, log into your KidPix account, notify us of the items you want to keep and you’ll be charged for those pieces only (minus the £20 styling fee). Return any unwanted clothing to us within 3 working days of receipt.  

Note that the £20 styling fee is non-refundable if you decide to return the entire Pix.  

The have 3 different price plans:

KidPix Basic– One-off Pix box:

  • A £20 styling fee is the only upfront charge.
  • Every styling fee is 100% redeemable against the items in your Pix box.
  • No commitment.

KidPix Premium- Quarterly subscription:

  • £20 styling fee per quarter.
  • Every styling fee is 100% redeemable against the items in your Pix box.
  • Early access to new season collections.
  • One free gift per year- we decide which Pix will include your gift.
  • ‘Special request’ privileges e.g. getting items you’ve seen on our Instagram
  • Cancel at any time.

KidPix Elite- Pre-payment for a year: 

  • Commit to 4 boxes a year – the only up font charge is 4 x £20 styling fee.
  • Receive a stylist selected box of clothing every quarter.
  • Each styling fee can be used as credit towards the items in your box.
  • Early access to new season collections.
  • A free gift in EVERY box.
  • ‘Special request’ privileges.
  • Special access to quarterly competitions.

For further details about each pricing option please see our Terms and Conditions.

Note that the £20 styling fee per box is non-refundable if you decide to return the entire Pix.

Inside each KidPix (1-5Y) and Baby Pix (0-12M) you will find 4 – 8 items specifically selected for your child by our expert stylists. We have two main looks Classic and Contemporary, select your preference or enjoy a mix of both. 

The Classic Collection is inspired by traditional, timeless British fashion – think Prince George and Princess Charlotte in terms of style icons – chic, clean lines, classic colour combinations, often with a fun modern twist.

The Contemporary Collection offers unique and quirky clothing that is adventurous and fun– think North West and Flynn Bloom in terms of style icons. Expect bright colours, unusual patterns and bold statements. We may add an occasional unisex item, let us know if you’ve spotted it!

No, delivery within the UK is on us. Royal Mail will be looking after your Pix while it is on it’s way to you. KidPix box is not available for delivery outside the UK.

KidPix gift boxes and items from our pop-up store are available for global delivery:

  • UK FREE delivery
  • Europe £10 delivery fee
  • Rest of the world £20

Returns are also FREE.

To make a return, log into your account and complete checkout. Once you’ve completed the online checkout, fill out the Returns and Exchanges Form, pop your items into an envelope (included in every Pix), attach a pre-paid returns sticker and drop your returns into your local Post Office up to 3 days after delivery. For example, if your items arrive on Monday, make sure you post them no later than Thursday to avoid charges.

We are only able to accept unworn, undamaged items with the labels fully attached as returns. If the item(s) is/are returned to us in unsatisfactory condition you will be charged the full price of the item(s).

Returns should be posted back to us within 3 working days of receipt. For example, if your shipment arrives on Monday, we ask that you drop your returns at the Post Office by Thursday. To make a return, login into your KidPix account and follow the simple instructions. If your returns aren’t postmarked accordingly, we’ll assume you’re keeping all items and charge your card for the entire shipment. 

You can exchange any item for FREE. Let us know what size you need up to 3 days after delivery. Return the item to us and we will send you the correct size without charge.

Please note you need to pre-pay for items you wish to exchange for a different size.

With the KidPix Subscription you get four personalised Pix boxes a year, to correspond with the changing seasons. You can subscribe to KidPix at any point in the year, we will make sure you always get appropriate clothing and that your Pix delivery is evenly spread throughout the year. You can cancel your subscription at any time. 

If you decide to order a one off Pix box then it will be delivered a few days after your order has been processed. 

You can get your Pix boxes as frequently as you like, just email our Customer Services team – support@kidpix.uk. 

You can cancel at any point by simply logging into your account and updating your account details.

Please note that if you cancel your Subscription after your Pix box has been shipped a £20 styling fee will apply and you will have to return the entire Pix box in it’s original condition.

A £20 styling fee will be charged to your card when you order your Pix box. Once your Pix has been delivered, you will have 3 days to decide which items you want to keep – simply log into your KidPix account and let us know. The £20 styling fee will be used as credit towards the purchase of items inside the Pix. Prices of individual items will be included in the box and in your KidPix account. If we do not hear from you within 3 days, we will assume that you love everything and you will be charged for the entire shipment. 

If you selected the KidPix Premium Subscription, you will be charged a styling fee of £20 every 3 months. Remember that each styling fee is redeemable against the items that you keep.

If you selected the KidPix Elite Subscription you pay the annual styling fee upfront £20 x 4 for the four seasonal Pix boxes. Remember that each styling fee is redeemable against the items that you keep.

Once your Pix has been delivered, you have 3 days to decide which items you would like to keep or return. Use your free return envelope and a pre-paid postal sticker included in each shipment to send back any unworn item(s) within 3 working days. Complete the checkout process by logging into your KidPix account and select the items you wish to keep or return. Complete the Exchanges & Returns document and drop of your return at your nearest Post Office. You will only be charged for the items you choose to keep.

If we do not hear from you within 3 days of delivery, we trust that you love everything and you will be charged for the entire shipment.

You have 14 days to return the items from our pop-up store.

We cannot accept returns or exchanges after 3 working days. Any items received after this time will be shipped back to you. A £10 processing and shipping charge will apply. Should you need additional time (e.g. if you are away on holiday when your shipment arrives), please contact our Customer Service – support@kidpix.uk within 3 days of delivery.

We’re sorry you were disappointed with your Pix and we hope to do better next time. Please log into your account to provide feedback on why you were not satisfied, the information you give will help us enhance your next Pix. Note that if you return the entire contents of your Pix box then the £20 styling fee is not refundable.

Certainly! Simply update size and style preferences by logging into My Account. Please ensure you keep your preferences up to date so that you always get the perfect Pix selections! 

Absolutely! You can add up to four children to the same account. Once you create an account you’ll be able to register multiple children. Each child will receive their own personal Pix or Baby Pix box.

Yes! KidPix has many exciting gift options perfect for birthday presents, baby showers and many other special occasions! Choose the type and quantity of boxes you would like to gift and we will deliver it with a personal handwritten note.

KidPix also offers a Gift card, with our gift card complete the form and select the value of the gift card. Your electronic gift card will be delivered on the selected date!

Visit our Gift Card page for more information or message our Customer Services team for any specific queries – support@kidpix.uk. 

KidPix is proud to have partnered with KIDS, a leading children’s disability charity supporting more than 15,500 families throughout the country. Established in 1970, their focus is on empowering disabled children to develop their abilities and skills to help them fulfil their potential. KIDS create opportunities for the children to take part in positive play, learning, leisure, employment training and social activities.

Our partnership with KIDS will help them offer disabled children access to a wide range of activities including swimming, dancing, zoo trips, and concerts – to name only a few examples.

Help us bring smiles to the faces of disabled children by matching Kidpix’s £5 per box donation at checkout!

When you purchase an item on our website, at checkout you’ll be prompted to make an optional donation of £5 to support a disabled child in the UK. KidPix will match every donation so that for each box sold, £10 will be donated to KIDS. 

If you selected KidPix Premium you can cancel your subscription at any point. To cancel, simply log-into My Account, go to Orders, click View and then select Cancel or Suspend to pause your subscription.

Note that if you cancel your subscription after your box has been shipped, you will be charged £20 and you will have to return the entire Pix.

If you selected KidPix Elite you are committed for a year. To cancel next year’s subscription, log-into My Account and follow the instructions above.

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